I WANT TO ORDER SOME SHIRTS! HOW DO I GET MY ORDER STARTED?
We treat every single order the same to ensure consistency in both our quoting estimation and the quality of our work. Our crew has the Velocity order of operations down to a science, heres' a run-down of how our shop works and the standards we hold ourselves to in order to provide our customers with the best quality screen printing and embroidery in Eastern Iowa.
TURNAROUND TIME: HELP US HELP YOU
The turnaround time for your shirt order begins the moment we have received two things:
Your style of shirt, as well as total quantity of shirts, colors and sizes
Artwork you have provided, or details about your desired artwork that we can create with our in-house graphic artists.
Once we have all of that, we hit the ground running. Velocity prides itself on getting orders taken, approved and completed on time. If you have a firm deadline by which your shirts must be printed, please let us know when you are placing your order so that we can make it happen. We completely understand that sometimes things come up, and all of a sudden you need 100 shirts printed in three days. We will do our very best to accommodate your request, but a rush fee may be applied to your order. Any occurrences outside of Shirt Kong’s control that may delay production or pickup (inclement weather, supplier shipping errors, zombie apocalypses, etc.) are not factored into our approximate turnaround time, and orders may take longer to complete if and when these events happen.
Velocity’s turnaround time is 7-10 days; however, due to the complexity and size of some orders, this approximation cannot be guaranteed. Item additions or distinct modifications to artwork can/will cause delays in production.
ARTWORK APPROVAL: LET’S GET THIS SHOW ON THE ROAD
Every order placed through Velocity Graphix can be approved via a digital mock-up. You will receive a proof via email at least 24 hours prior to your designated due date. The customer must check artwork for any spelling, color, placement and accuracy errors. It is very important to look over every little detail on your shirt’s proof, as this is how your shirts will look once we pull them off the press or embroidery machine. We do our best to catch and notify you of any mistakes or inaccuracies that we notice in your art before printing, but ultimately it’s up to you to tell us what you want and what you don’t want on your shirts. Once you are 100% happy with how your shirt is going to look, simply reply with “APPROVED” in the subject line of your email. Velocity will not be held responsible for a customer’s dissatisfaction with any shirts that have already been printed after the customer has submitted their approval. Any last-minute changes regarding artwork that has already been approved prior to printing may result in delayed production of an order.
REORDERS: WE WANT MORE!
For reorders, Velocity Graphix will keep your art and order information on file for 2 years. Our screens are reused so reorders do require burning new screens.
POST-PRINTING/EMBROIDERY: WHAT NOW?
Your shirts are ready for pickup! Our team appreciates that you chose to use Velocity Graphix for your custom apparel needs. We love seeing our valued customers sporting their Velocity wares out in the world, so send us a photo of your gang wearing your brand new screen-printed shirts and we’ll throw it up on our Facebook page or Instagram. In terms of post-printing care, all clothing is subject to normal shrinkage. Items are also subject to fade with time. To preserve color vibrancy, wash clothing inside out in cold water with similar colors is suggested.